Archive for March 2021

In this episode, we continue our discussion on patient and family engagement (PFE) and concerns as the pandemic continues. We will focus on accessing care, on the care settings patients and families prefer—whether virtual visits, urgent care, the ER or the caregiver’s office—and on their attitudes toward going in for preventative screenings, such as colonoscopies or mammograms. The extensive and ongoing assessment of patients and families by Vizient and Sg2 will yield valuable information for your clinical practice.

 

Guest speaker:

Kellie Goodson, MS, CPXB

Performance Improvement Program Director

Vizient

 

Moderator:

Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources

Vizient

 

Show Notes:

[00:33] Preferences as to care settings

[02:20] Concerns for the next six months

[03:27] Preferences as to care after the pandemic

[05:17] Categories of patient and family respondents

[05:38] An opportunity for providers

[06:09] Preferences as to preventative screenings

[07:09] A personal example

 

Links | Resources:

Summary Report – Connecting with Patients During COVID-19: Perspectives on Safety Click here

AAMC-Vizient White Paper on patient-centered care Click here

Patient and Family-Centered Care: A Systematic Approach (AMA Journal of Ethics) Click here

 

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Two of the most significant challenges facing clinical practices today, to increase patient satisfaction and to meet patient demands, involve connecting with patients and families. Recognizing patient and family engagement (PFE) as a critical aspect of care, especially as COVID-19 has overhauled and overwhelmed care delivery models, Vizient and Sg2 have conducted ongoing assessments of patients and families to learn their attitudes during this crisis. In this episode, part one of a three-part series, we will discuss those patient-family assessments and what they reveal.

 

Guest speaker:

Kellie Goodson, MS, CPXB

Performance Improvement Program Director

Vizient

 

Moderator:

Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources

Vizient

 

Show Notes:

[01:02] Rationale for PFE

[02:34] New assessment approach for PFE through 2020-2021

[03:57] The main patient and family concern

[05:25] Attitudes toward elective procedures: a change for the worse

[09:21] Need for provider engagement

 

Links | Resources:

Summary Report – Connecting with Patients During COVID-19: Perspectives on Safety Click here

AAMC-Vizient White Paper on patient-centered care Click here

Patient and Family-Centered Care: A Systematic Approach (AMA Journal of Ethics) Click here

 

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Drastic forces unleashed by COVID-19 have transformed everything, including health care. Clinical care delivery has changed. Health policies have changed. Regulation and payment have changed. Whether or not these changes will last is up in the air as the pandemic enters a second year. On this episode, part two of a series, Modern Practice brings back an expert who will look at what has happened and address questions and concerns about what will happen.

 

Guest speaker:
Celina Burns
Principal
Financial Performance Solutions
Vizient

 

Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President
Clinical Resources
Vizient

 

Show Notes:
[00:23] Acquisition, compensation and productivity
[02:27] Hospital-physician engagement
[03:59] Care access in the future and Walmart “health hubs”
[05:55] Health insurance trends and the payor role
[08:38] Head winds in the work force
[10:18] Redesign and Social Determinants of Health

 

Links | Resources:

Practice and Policy Reset Post-COVID-19 Click here

 

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The COVID pandemic has transformed all of health care, from the way patients access care to the way clinicians conduct it. In this episode, the first of a two-part series, we will examine how health policies and clinical practice have taken on never-before-seen aspects and where these changes might lead in the future.

 

Guest speaker:
Celina Burns
Principal
Financial Performance Solutions
Vizient

 

Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President
Clinical Resources
Vizient

 

Show Notes:
[00:54] Care moving toward virtual/ambulatory and lower-cost sites
[01:53] Changes in financial landscape
[02:48] Bringing secrets to light
[04:33] Consolidation and mergers; move to regionalized care
[05:27] Relieving the pressure
[08:06] Value-based payments

 

Links | Resources:

Practice and Policy Reset Post-COVID-19 Click here

 

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Spotify

Android

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