Advancing team culture: workforce effectiveness during COVID-19 and beyond – Part 1

During the COVID-19 pandemic, the health care workforce has shown resiliency and agility in the face of unprecedented challenges. Yet, sustaining and improving on the advances made in the past year means building a culture of teamwork. In part one of our three-part series on workforce effectiveness, we examine what has hindered effective teamwork in the past, the challenges posed by COVID and how teams can sustain the efforts they have made and improve on those efforts in the future.


Guest speakers:

Robert Dean, DO, MBA

Senior Vice President

Performance Management



Katie Davis, RN, MS-HSM

Clinical Workforce Solutions Intelligence Director




Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Show Notes:

[01:30] Inhibitions to team-based care

[04:07] Effect of the pandemic

[06:16] The team defined

[07:29] Characteristics of effective team-based care

[10:27] Benefits of team-based care

[11:34] Approaches that need to continue


Links | Resources:

Vizient playbook: Advancing team culture for workforce effectiveness Click here

“Disruptive and Toxic Behaviors in Healthcare (Holloway, Kusy) Click here

Leading Frontline COVID-19 Teams: Research-Informed Strategies (Kerrisey, Singer—NEJM Catalyst, September 2020) Click here

What Healthcare Workers Need from Leaders in COVID-19 Crisis (Ratanjee, Foy – Gallup, April 2020) Click here

Diversity Still Matters (Dolan, Hunt, Prince, Sancier-Sultan—McKinsey & Company, May 2020) Click here

“Implementing Optimal Team-Based Care to Reduce Clinician Burnout” (National Academy of Medicine discussion paper – September 17, 2018) Click here

“Association Between Provider Engagement, Staff Engagement, and Culture of Safety” (Journal of Healthcare Quality, July/Aug 2020) Click here

Toxic Workplace!: Managing Toxic Personalities and Their Systems of Power (Kusy, Holloway). Book ordering information: Click here


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