Thursday May 25, 2023

Benefits of improved clinical communication: a success story, Part 3

On this episode, Tom completes his discussion with a physician leader whose team has developed a tool for an oncology floor that has improved communication among clinicians. Based on the SBAR approach (Situation – Background – Assessment – Recommendation), the tool has seen phenomenal results.

Tomas Villanueva, DO, MBA, FACPE, SFHM
Senior Principal
Clinical Operations and Quality

Devendranath (Dev) Mannuru, MD, CHCOM
Internal Medicine Hospitalist
CDI and Quality Physician Advisor
Sanford Hospital – Fargo

Show Notes:
[00:40] Challenges
[01:48] A clarification that improved participation
[02:18] Metrics of success
[04:25] Improving care means supporting the care delivery system rather than outcomes
[05:08] Expanding the model to the whole hospital
[06:00] With focus on quality, everything else falls into place

Links | Resources:
To contact Modern Practice:
Dev’s email:
Oncology Nursing SBAR – Final Copy (Sanford Hospital): Click here
Nursing SBAR for Med-Surg Units – Final Copy (Sanford Hospital): Click here
Interact and impact framework (Vizient presentation): Click here

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