Comprehensive quality transformation – Part 2

Dr. Rick May, one of the guests on today’s episode, has this to say about a good many quality improvement initiatives, “What we see, which is unfortunately, all too common these days, hospitals just flail. They do one thing, they try another, nothing sustains. At the end of the day, they look back after a year or two of work and they just haven't gained any ground at all.” Today, on Modern Practice, we discuss a more focused and lasting approach to improvement initiatives that will bring comprehensive quality transformation to your practice.


Guest speakers:
Rick May, MD
Senior Principal, Clinical Quality Improvement
Orthopedic Surgeon


Tod Baker, BS
Principal, Clinical Quality Improvement


Tomas Villanueva, DO, MBA, FACPE, SFHM
Principal, Clinical Operations and Quality


Show Notes:

[00:32] Elements for a robust quality program

[02:09] When analytics are not aligned across the organization

[03:00] Need to set priorities – an example

[04:54] Physician involvement

[05:15] Measuring a leading indicator and a lagging indicator – an example

[07:02] Goal-setting: focus on a short list and make sure everyone is looking at it

[09:07] Engaging patients and families

[10:02] The data needs


Links | Resources:

To contact Modern Practice:

Dr. May’s contact email:

Tod Baker’s contact email:


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