Connecting with patients and families during COVID-19 – Part 1

Two of the most significant challenges facing clinical practices today, to increase patient satisfaction and to meet patient demands, involve connecting with patients and families. Recognizing patient and family engagement (PFE) as a critical aspect of care, especially as COVID-19 has overhauled and overwhelmed care delivery models, Vizient and Sg2 have conducted ongoing assessments of patients and families to learn their attitudes during this crisis. In this episode, part one of a three-part series, we will discuss those patient-family assessments and what they reveal.


Guest speaker:

Kellie Goodson, MS, CPXB

Performance Improvement Program Director




Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Show Notes:

[01:02] Rationale for PFE

[02:34] New assessment approach for PFE through 2020-2021

[03:57] The main patient and family concern

[05:25] Attitudes toward elective procedures: a change for the worse

[09:21] Need for provider engagement


Links | Resources:

Summary Report – Connecting with Patients During COVID-19: Perspectives on Safety Click here

AAMC-Vizient White Paper on patient-centered care Click here

Patient and Family-Centered Care: A Systematic Approach (AMA Journal of Ethics) Click here


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