Connecting with patients and families during COVID-19 – Part 2

In this episode, we continue our discussion on patient and family engagement (PFE) and concerns as the pandemic continues. We will focus on accessing care, on the care settings patients and families prefer—whether virtual visits, urgent care, the ER or the caregiver’s office—and on their attitudes toward going in for preventative screenings, such as colonoscopies or mammograms. The extensive and ongoing assessment of patients and families by Vizient and Sg2 will yield valuable information for your clinical practice.


Guest speaker:

Kellie Goodson, MS, CPXB

Performance Improvement Program Director




Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Show Notes:

[00:33] Preferences as to care settings

[02:20] Concerns for the next six months

[03:27] Preferences as to care after the pandemic

[05:17] Categories of patient and family respondents

[05:38] An opportunity for providers

[06:09] Preferences as to preventative screenings

[07:09] A personal example


Links | Resources:

Summary Report – Connecting with Patients During COVID-19: Perspectives on Safety Click here

AAMC-Vizient White Paper on patient-centered care Click here

Patient and Family-Centered Care: A Systematic Approach (AMA Journal of Ethics) Click here


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