Connecting with patients and families during COVID-19 – Part 3

On this episode, we conclude our three-part series detailing patient and family concerns as the pandemic heads into its second year. Based on Vizient’s extensive and ongoing assessments, we have learned how patients and families feel about COVID testing and vaccines, from where they prefer receiving their tests to whether or not they plan to take a vaccine at all. This information will be valuable for bringing patient and family desires into your care planning and care approaches in the near future.


Guest speaker:

Kellie Goodson, MS, CPXB

Performance Improvement Program Director




Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Show Notes:

[00:20] Patient and family attitudes toward testing

[01:26] Attitudes toward testing locations

[02:15] COVID Vaccines

[03:56] Vaccine locations

[05:58] Trust in providers

[08:42] Value in listening to patients and families


Links | Resources:

Summary Report – Connecting with Patients During COVID-19: Perspectives on Safety Click here

AAMC-Vizient White Paper on patient-centered care Click here

Patient and Family-Centered Care: A Systematic Approach (AMA Journal of Ethics) Click here


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