Developing learning areas to improve and sustain performance, Part 2

On this episode, Tomas continues his discussion with two expert guests about learning areas and how they are proving effective and essential in developing high-reliability organizations.

 

Host:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Senior Principal, Performance Improvement Consulting
Vizient

 

Guests:
Suzanne Miller, MSN, RN
Senior Consulting Director, Reliability and Management Systems
Vizient

 

Katerie Chapman, MHA
Senior Principal, Safe and Reliable Healthcare
Vizient

 

Show Notes:

[00:41] Who engages in learning areas?

[03:17] A flood of kudos in the ED – an example of lifting morale

[05:10] Team participation in barcode scanning – an example of improving compliance

[07:02] A resource for senior leaders

[07:55] A safety concern that, once identified, was quickly corrected

[08:44] Real-time nature of rounding and issue resolution

 

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site: Click here

Suzanne’s email: suzanne.miller@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

 

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