Leadership pitfalls during the pandemic – Part 2

Lack of communication and fear of telling the truth are common pitfalls for leaders, and these pitfalls lead to the staff losing trust. In this episode, we continue our discussion on how leaders can develop and hone skills to keep staff engaged. Effective leaders are coaches and foster team-based care. Their actions lead to trust and resilience, in this time of crisis and beyond.


Guest speaker:

David Munch, MD

Senior Principal




Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Show Notes

[00:37] Need for leadership visibility where the work is done

[01:01] Need for inclusive communication: top-to-bottom and bottom-to-top

[02:37] Executives and middle managers average 65% of their time in meetings

[03:27] Leadership visibility in the surgical suite

[04:42] Give everyone the benefit of the doubt

[06:40] Make their job easier!

[07:45] What leaders can do today: four stages

[10:37] Having the right metrics


Links | Resources:

How to Succeed or Fail in Your Lean Improvement Efforts Click here

How Process Improvement Teams Can Help During the COVID-19 Crisis Click here

Lean Thinking during the COVID-19 Pandemic Click here

Resources to Support the Health and Well-being of Clinicians during the COVID-19 Outbreak Click here


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