One organization’s campaign against COVID-19 – Part 2

On this episode, we continue the story of a health care organization in New York City, at the flashpoint of the COVID-19 outbreak, and the breakthrough innovations it made to enable continued care during the first wave. Our discussion focuses on the importance of staff resilience, reaching out to patient families, the use of medical students on the frontlines and dealing with the staggering costs of the pandemic.


Guest speaker:

Robert J. Cerfolio, MD, MBA

Executive Vice President

Vice Dean, Medical School

Chief of Hospital Operations

NYU Langone Health



Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Show Notes:

[00:25] Biggest surprise in past four months

[01:15] Improving communication with patient families

[04:16] Long-term costs to the organization

[04:40] Reaching pre-COVID volumes in elective procedures

[05:02] Innovations to mitigate the financial toll

[05:34] No staff layoffs, furloughs or pay cuts

[05:50] Regaining patient trust; need to care for patients with non-COVID conditions

[07:01] Convincing staff that facility is safe; eliminating unnecessary precautions

[08:21] Message for leaders


Links | Resources:

Health System in Pandemic Epicenter Identifies Outcomes & New Risk Factors of Patients Hospitalized with COVID-19 Click here

9 ways Covid-19 may forever upend the U.S. health care industry Click here

Care for Critically Ill Patients with COVID-19 (JAMA, March 2020) Click here


Subscribe Today!

Apple Podcasts




RSS Feed


Share | Download(Loading)

Episodes Date

Load more