Thursday Apr 15, 2021

The administrative burden – Part 2

In this episode, we continue exploring the toll of the administrative burden on clinicians and on the care they deliver. As an answer, practices and organizations are finding well-being to be the leading quality indicator that drives outcomes. How practices have transitioned during COVID has only underscored that fact.


Guest speaker:

Nigel Girgrah, MD, PhD

Chief Wellness Officer

Ochsner Health System

Medical Director, Liver Transplantation

Ochsner Medical Center



Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Show Notes:

[00:30] Government intervention

[01:54] Success of recent efforts

[02:24] Actions following 2003 SARS outbreak in Toronto

[03:22] Agility of organizations during COVID

[04:14] How organizations can reduce burden on clinicians

[06:21] Work on well-being at Ochsner: four strategic pillars, efforts during COVID

[09:16] Need to destigmatize mental health issues


Links | Resources:

“Death by 1,000 Cuts” (Medscape) Click here

Craig McKinley article Click here

Reducing Administrative Waste in the US Health Care System (JAMA) Click here

Senator Cassidy and Dr. Lorna Breen Health Care Provider Protection Act Click here


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