Wednesday May 13, 2020

The role of Patient and Family Councils (PFACs) in resuming elective procedures

This episode features the voices of patients and family members who share their feelings about safely resuming elective procedures. We’ll examine the role those attitudes play in the strategy of health care organizations to ramp up surgeries in the COVID-19 era.


Guest speakers:

Kellie Goodson, MS, CPXP

Director, Programs



Mark Larson, MBA

Vice President




Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Special thanks to these patient and family participants (and their organizations):

  • Katherine Nyholm – Beth Israel Deaconess
  • Ronnie Freeman – INTEGRIS
  • Paula Boffa-Taylor – Temple Health
  • Marcia Johnson – INTEGRIS
  • Sue Drontle – CentraCare
  • Diane Whitman – Emory Healthcare
  • Anissa Chadick – INTEGRIS
  • Helen Miyasaki – UF Health
  • Katie Alyea – Reid Health
  • Rachel Weissburg – Sutter Health
  • Frank Chatmon – INTEGRIS
  • Kelly Loyd – The Medical University of South Carolina


Show Notes:

[00:00] Patients voice their concerns

[02:40] PFAC definition and role

[04:50] Care strategies with patients in mind

[07:12] Survey: what patients are saying about elective surgeries

[08:08] More patient comments

[12:20] Four waves

[14:50] Personas

[17:40] Importance of engaging patient and family advisors when reopening services

[21:42] More patient comments

[24:01] Physician communication with patients


Links | Resources:

Connecting with patients during COVID-19: Click here

Key talking points from patient and family advisor webinar (May 1, 2020): Click here

Restarting elective surgery in the COVID-19 era (Dr. Joe Geskey, Medical Economics): Click here

Vizient’s Guidance for Resumption and Management of Electively Scheduled Surgery and Procedures in the COVID-19 Era (White Paper): Click here

Patient and family engagement at UCLA (PowerPoint): Click here

Vanderbilt Patient and Family Involvement: Click here


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