Connecting with patients and families during COVID-19 – Part 2

Patients and families are an untapped resource. As organizations make plans to ramp up elective surgeries and other clinical procedures, and as physicians and clinicians prepare to return to business as usual, they often fail to ask patients how they feel about it. In this episode, we examine the opinions of patients and families, captured in a recent Vizient study, on their preferences around accessing health care during COVID-19.


Guest speakers:

Kellie Goodson, MS, CPXP

Director, Programs



Mark Larson, MBA





Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources



Show Notes

[00:26] Patient attitudes about virtual health

[02:18] Primacy of established patient-physician relationship

[04:49] Virtual health strategies and benefits

[06:39] How organizations and practices can alleviate patient and family concerns

[08:44] Need for physician leadership

[09:47] Organizations successful in engaging patients during COVID

[11:30] Health care is personal


Links | Resources:

Connecting with Patients During COVID-19: Perspectives on Safety (Sept. 2020 Vizient report) Click here

Key talking points from PFA webinar – May 1, 2020 Click here

Working with Patient and Families as Advisors (AHRQ Handbook) Click here

The role of Patient and Family Councils (PFACs) in resuming elective procedures (Modern Practice Podcast – May 13, 2020) Click here


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