Lessons learned in pharmacology

Welcome to Modern Practice. This episode will focus on the effect of the COVID-19 crisis on pharmacy practice, which has magnified challenges already existing and caused new ones. We’ll look at lessons learned and consider strategies for the future.
 
Guest speaker:
Steven Lucio, PharmDVice PresidentPharmacy Solutions Vizient
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHMAssociate Vice PresidentClinical ResourcesVizient
 
Show Notes:
[01:08] Main pharmacy areas of focus
[02:43] Working together
[03:08] Repurposing legacy drugs
[04:44] Continuing to deal with drug shortages
[07:01] Changed FDA regulations
[08:54] Virtual care
[09:55] The new norm
[11:10] Dealing with a secondary surge
[12:56] What to do right now
 
Links | Resources:
Essential medications and managing drug shortages: Click here
Vizient’s disaster-preparedness site: Click here
Pharmacy Readiness for COVID-19: Click here
6 federal pharmacy policy changes in response to the COVID-19 pandemic: Click here
Pharmacy Technicians Rise to Meet Patient Needs During Coronavirus Pandemic: Click here
 
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The role of Patient and Family Councils (PFACs) in resuming elective procedures

This episode features the voices of patients and family members who share their feelings about safely resuming elective procedures. We’ll examine the role those attitudes play in the strategy of health care organizations to ramp up surgeries in the COVID-19 era.
 
Guest speakers:
Kellie Goodson, MS, CPXP
Director, Programs
Vizient
 
Mark Larson, MBA
Vice President
Sg2
 
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President
Clinical Resources
Vizient
 
Special thanks to these patient and family participants (and their organizations):
Katherine Nyholm – Beth Israel Deaconess
Ronnie Freeman – INTEGRIS
Paula Boffa-Taylor – Temple Health
Marcia Johnson – INTEGRIS
Sue Drontle – CentraCare
Diane Whitman – Emory Healthcare
Anissa Chadick – INTEGRIS
Helen Miyasaki – UF Health
Katie Alyea – Reid Health
Rachel Weissburg – Sutter Health
Frank Chatmon – INTEGRIS
Kelly Loyd – The Medical University of South Carolina
 
Show Notes:
[00:00] Patients voice their concerns
[02:40] PFAC definition and role
[04:50] Care strategies with patients in mind
[07:12] Survey: what patients are saying about elective surgeries
[08:08] More patient comments
[12:20] Four waves
[14:50] Personas
[17:40] Importance of engaging patient and family advisors when reopening services
[21:42] More patient comments
[24:01] Physician communication with patients
 
Links | Resources:
Connecting with patients during COVID-19: Click here
Key talking points from patient and family advisor webinar (May 1, 2020): Click here
Restarting elective surgery in the COVID-19 era (Dr. Joe Geskey, Medical Economics): Click here
Vizient’s Guidance for Resumption and Management of Electively Scheduled Surgery and Procedures in the COVID-19 Era (White Paper): Click here
Patient and family engagement at UCLA (PowerPoint): Click here
Vanderbilt Patient and Family Involvement: Click here
 
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Guidance for resumption and management of electively scheduled surgery and procedures (ESS) in the COVID-19 era

During this pandemic, we’ve have had to suspend almost all elective procedures. This has negatively impacted patients needing or desiring those procedures, organizations depending on those procedures for revenue and clinical staff who have suffered pay cuts due to fewer work hours available.
On this episode, we’ll discuss steps and considerations organizations should make to resume elective procedures effectively and safely.
 
Guest speaker:
Jay B. Prystowsky, MD, MHPE, MBA
Principal, Solution Architecture
Vizient
 
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President
Clinical Resources
Vizient
 
Show Notes:
[01:53] Vizient/Sg2 approach to resuming elective procedures
[03:50] Strong and expanded governance
[09:21] Testing, surveillance and screening
[14:55] Clinical prioritization
[17:36] The perioperative process
 
Links | Resources:
Vizient/Sg2 Guidance for Resumption and Management of Electively Scheduled Surgery and Procedures in the COVID-19 Era (White Paper): Click here
Restarting elective surgery in the COVID-19 era (Dr. Joe Geskey, Medical Economics): Click here
Ten Considerations for Resuming Elective Surgery: Click here
State Guidance on Elective Surgeries: Click here
Vizient’s clinical workforce well-being playbook: Click here
 
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Electively scheduled surgeries and procedures (ESS) in the COVID-19 era: patient engagement needed

As health care organizations adjust to the vagaries of the COVID-19 pandemic, and the new normal it represents, they are beginning to consider resuming elective surgeries. Winning back patient confidence is a key to this process. This episode focuses on engaging patients when resuming electively scheduled surgeries and procedures.
 
Guest speaker:
Joseph Geskey, DO, MBA, MS-PopH
Principal
Data Science and Member Insights
Vizient
 
Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Associate Vice President
Clinical Resources
Vizient
 
Show Notes:
[01:03] Looking at resuming elective procedures
[02:28] Importance of gaining or re-gaining patient trust
[03:43] Resuming elective procedures effectively and safely
[06:22] Communicating the limitations of testing and surveillance
[09:47] Techniques for effective communication with patients
[11:25] Shared decision-making (SDM)
[09:42] Factors to consider when communicating with patients and families
[17:32] Patient and Family Advisory Councils (PFACs)
 
Links | Resources:
Vizient’s Guidance for Resumption and Management of Electively Scheduled Surgery and Procedures in the COVID-19 Era (White Paper): Click here
Restarting elective surgery in the COVID-19 era (Dr. Joe Geskey, Medical Economics): Click here
Ten Considerations for Resuming Elective Surgery: Click here
State Guidance on Elective Surgeries: Click here
Vizient’s clinical workforce well-being playbook: Click here
 
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Clinical workforce wellbeing: leading through COVID-19 and beyond

Returning to normal in the era of COVID-19 may not be possible. Instead, we are likely heading toward a new normal, the disease having taken a huge toll on our lives and forcing a changed approach to health care. For caregivers, the toll has been devastating. Some clinicians have faced an overwhelming surge of coronavirus patients while others a dropping census and corresponding drop of hours and pay. Reports of caregiver PTSD are on the rise, and this episode will cover ways health care leaders can support their caregivers in this challenging time.
 
Guest speaker:Robert Dean, DO, MBASenior Vice PresidentPerformance Management Vizient
Moderator:Tomas Villanueva, DO, MBA, FACPE, SFHMAssociate Vice PresidentClinical ResourcesVizient
 
Show Notes:
[02:00] Impact of COVID-19 on clinician workforce
[03:37] How leadership matters
[05:15] Four keys to establish a favorable environment
[07:30] Effects of quality of leadership
[08:48] Vizient’s clinical workforce wellbeing playbook
[10:53] What clinical staff members need most right now
[12:27] “Compassionate leadership”
[16:33] Investing in the engagement, resilience and retention of clinicians
 
Links | Resources:
Caring for our caregivers during COVID-19: Click here
Outbreaks can be stressful: Click here
Vizient’s clinical workforce well-being playbook: Click here
Addressing staff resilience and PTSD during COVID-19 (PowerPoint—including presentation from Steve Swenson of Mayo Clinic): Click here
Vizient’s disaster preparedness page: Click here
 
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